Thursday, August 1, 2013

TAPI Telephony Card, Voice Modem, Telephony Device for Your ACT! Dailit, NCH Software and Different Telephony Software

Introduction

Are you still using the old fashioned style voice modem to work with your ACT! or NCH software? The waiting is over, you can now use the professional grade Way2call TAPI compliant telephony card device, better than USB voice modem ( a portable external telephony card, telephony board and work as full-duplex USB voice modem )  to operate with your telephony software such as ACT! Dialit, or NCH brand telephony software. Without the need to open your computer case to plug it in, just use USB cable to connect to your PC desktop, laptop, tablet without worrying about the telephony hardware layer related to your motherboard, without the need to buy another computer for your business needs.

What is the name of this professional grade TAPI compliant telephony hardware?

This professional grade TAPI compliant telephony hardware works just like your PCI or PCI express telephony card ( regularly professional telephony solution requires professional grade telephony cards such as analog telephony card or digital telephony card ), the difference is it is external, it is portable and it is compact in size and lower your budget for telephony solutions.

TAPI compliant telephony card hardware, that is portable, external and connecting through USB cable is called Way2call Hi-Phone Desktop. They come with different models and have been used globally by educational institutions, legal firms, call centers, call agents, customer service department and computer related industries.

Are they compatible with my ACT! Dialit Software?

Yes. Way2call Hi-Phone Desktop that has been tested completely and work with ACT! Dialit software. You can purchase different model to fit your needs. You can expand your lines by using multiple Way2call Hi-Phone desktop telephony card devices.

Are they compatible with my NCH software telephony software?

Yes. Way2call Hi-Phone Desktop that has been tested completely and work with NCH software brand telephony software. You can purchase different model to fit your needs. You can expand your lines by using multiple Way2call Hi-Phone desktop telephony card devices.

More About Way2call TAPI Telephony Card Device, USB Voice Modem

Way2call Hi-Phone Desktop and Maestro are portable external USB telephony card devices, telephony board device. Most of time, people call them "telephony modem" or "voice modem" because of their look and their functions includes full-duplex voice features and can be used as a voice modem, however, they are not modems, they are professional grade telephony card devices designed in the portable shape for setting up business phone systems, PBX systems, call recording, IVR ( interactive voice response system, caller id detection, text to speech and voice call to text and more.

Way2call Hi-Phone Desktop and Maestro telephony device boards reduce the cost of buying traditional PCI telephony board, both are for professional telephony setup. if you are setting up call center, customer service center or call extension transfer, utilizing telephony board for PBX or IVR system in your company or offices, Way2call Hi-Phone Desktop and Maestro will be your ideal choice since it also has the portability that you can carry it with wherever you go.

Way2call Hi-Phone Desktop, TAPI compliant external USB telephony card devices or so-call external USB telephony board devices, are commonly used in education institutes, colleges, universities, law firms, medical units, law enforcement, call centers, professional service oriented, and different type of business in any sizes.
Connect your phone systems and devices with analog lines, phones, fax machines and other gears with Way2call USB telephony interface card and devices, Hi-Phone Desktop and Maestro.

Is Hi-Phone a TAPI telephony board and a telephony card?

Yes. Way2call hi-phone is a TAPI telephony device, telephony board and also a telephony card. Traditionally PCI / PCIe telephony card / board requires PCI / PCI express slots on your motherboard, Way2call hi-phone desktop and Hi-Phone Maestro breaks the motherboard PCI / PCI express limitation, users can use Way2call Hi-Phone telephony device with regular motherboard since it is connecting through USB.

Can the Hi-Phone be used as a voice modem?

Yes. The Hi-Phone can be used as a voice modem for voice telephony applications, with better voice quality, additional telephony features and full audio duplex, but it cant send or receive modem data, or be used as a fax. It can receive and send caller id data, and detect fax tones.
Is the Hi-Phone a modem?

No. a MODEM is used for communications between 2 computers and may support voice. The Hi-Phone is a high quality external voice telephony board device used mainly for voice / call progress applications It may replace a voice modem or TAPI modem in telephony voice applications.

For more FAQ, please visit Way2call FAQ

Can I connect Way2call Hi-Phone desktop products to my PC Tablet?


If your tablet is based on Microsoft Windows OS supported by Way2call Hi-Phone, you can use Way2call Hi-Phone desktop since it connects to your tablet using USB. You can easily create your own telephony solutions for interactive voice response. Just make sure your tablet has a USB port no matter if it is micro or regular USB port. If it is a micro USB port, you will need to purchase a micro usb cable to connect to Way2call Hi-Phone.

What are different models of Way2call Hi-Phone Desktop?

Way2call Hi-Phone Desktop Lite - TAPI Compliant Telephony Device,Card,Board

SKU: HD00LTGR01
Way2call Hi-Phone Desktop Lite

Basic single line USB telephony board device,not a modem, is a USB 2.0 portable telephony board device for PC with FSK and DTMF caller ID detection and TAPI compliant for low cost telephony solution, FXO and voice interface to analog line for personal call center users. The telephony board device features:
  • Low cost
  • PC style 2 x 3.5 mm headset mic and speaker
  • FXO interface to analog line
  • Voice interface to analog phone
  • USB Bus powered
  • TAPI compliant

Hi-Phone Desktop Pro - TAPI Compliant Telephony Device,Card,Board

SKU: HD00PRGR01
Hi-Phone Desktop Pro

Professional single line USB telephony device voice modem
  • Cost effective
  • Professional RJ12 headset jack
  • 2.5 mm headset jack
  • FXO interface to analog line
  • FXS interface to analog phone 
  • USB Bus Powered or AC power adapter
  • Assignable thumb control
  • Enhanced functionality
  • TAPI compliant

Hi-Phone Maestro IVR model - TAPI Compliant Telephony Device,Card,Board

SKU: PM004LBL01-IVR
Hi-Phone Maestro IVR model

Professional 4 lines USB telephony device board
  • Cost effective
  • Professional RJ12 headset jack
  • 3.5 mm Mic and 3.5mm Speaker jacks
  • 4 FXO interfaces to analog lines
  • FXS interface to analog phone
  • USB Bus Powered or AC power adapter
  • Assignable thumb control
  • Enhanced functionality
  • TAPI compliant

Hi-Phone Maestro Power Dialer model - TAPI Compliant Telephony Device,Card,Board

SKU: PM004LBL01-PWD
Hi-Phone Maestro Power Dialer model
Professional 4 lines USB telephony device board
  • Cost effective
  • Professional RJ12 headset jack
  • 3.5 mm Mic and 3.5mm Speaker jacks
  • 4 FXO interfaces to analog lines
  • FXS interface to analog phone
  • USB Bus Powered or AC power adapter
  • Assignable thumb control
  • Enhanced functionality
  • TAPI compliant

Hi-Phone Maestro Power Conference model - TAPI Compliant Telephony Device,Card,Board

SKU: PM004LBL01-PWC
Hi-Phone Maestro Power Conference model
Professional 4 lines USB telephony device board
  • Cost effective
  • Professional RJ12 headset jack
  • 3.5 mm Mic and 3.5mm Speaker jacks
  • 4 FXO interfaces to analog lines
  • FXS interface to analog phone
  • USB Bus Powered or AC power adapter
  • Assignable thumb control
  • Enhanced functionality
  • TAPI compliant

Wednesday, July 31, 2013

TAPI Compliant Telephony Card Device, USB Voice Modem - Way2call Hi-Phone Desktop Lite Introduction

Way2call Hi-Phone Desktop Lite, TAPI Compliant Telephony Card Board Device

Way2call Hi-Phone Desktop Lite TAPI compliant telephony card deviceWay2call Hi-Phone Desktop Lite is a basic single line TAPI compliant USB telephony card board device with full duplex voice modem functions, designed for PC and telephony usage with FSK and DTMF caller ID detection and TAPI compliant. It is a portable telephony board device for low cost telephony solution with FXO and voice interface to analog line for personal call center users.

SKU: HD00LTGR01



For Interactive Voice Response System integration, you can rely on Way2call Hi-Phone TAPI compliant Telephony card Product Family !

The USB telephony board device, not a modem, presents a quality cost effective product integrated with:

  • Startup / low cost budget projects for individual, business and call centers
  • Projects that need large quantity low cost telephony devices or full duplex voice modems
  • Projects that need the quality but does not require advanced telephony features
  • Personal telephony applications with limited handset use

Hi-Phone Desktop Lite Telephony Board Device interfaces:


  • PC style 2 x 3.5 mm headset mic and speaker
  • FXO interface to analog line
  • Voice interface to analog phone
  • USB 2.0
  • Better performance than a voice modem
  • Portable telephony board device, Non-PCI telephony board
  • Works like a PCI telephony board through USB

Hi-Phone Desktop Lite Highlights:

  • Low cost
  • Small form factor
  • Multiple devices can be connected to a single PC
  • Local handset voice support
  • Full duplex audio
  • Caller ID detection (FSK and DTMF)
  • DTMF detection
  • Echo cancellation
  • Call progress detection (USA and International)
  • USB Bus powered
  • TAPI compliant
  • Upgradeable firmware

Technical Specifications


The Hi-Phone Desktop Lite is a basic single line telephony device voice modem
It presents a quality cost effective product integrated with:
  • Startup / low cost budget projects
  • Projects that need large quantity low cost devices
  • Projects that need the quality but does not require advanced telephony features
  • Personal telephony applications with limited handset use

General

Operating system: Supports Windows XP, 2000, Server 2003, VISTA 32 bit and 64 bit, WIN7 32 bit and 64 bit, WIN Server 2008 R2
Host Interface: USB 2.0 (Full speed)
Telephone Line Interface: Trunk Type: 2-wire analog
Connectors: One RJ11 for external (loop start) phone lines, One RJ11 for local phone support
Network interface: PSTN: Loop Start Analog
Peripheral Interfaces: Two 3.5mm jack In/Out (PC style)
LEDs: Power, Line, headset/phone
Power supply: USB bus powered

Environment:

Operating Temperature: 10 to 40 C
Storage Temperature: 5 to 55 C

15% - 80% relative humidity, non-condensing

Features


Supports TAPI 2.1

Direct sound support
Local Phone set: Handset on/off hook detection

DTMF detection

Hook flash detection

Audio streaming
Telephone Line: Line on/off hook

DTMF detection

Ring detection

Distinctive ringing detection

Loop current drop detection

Hook flash generation

Caller ID detection (FSK, DTMF)

Caller ID on Call waiting (CIDCW) detection
Headset: Plug in/out detection
Audio: PCM 16 bit 8Khz

Full Duplex

Echo suppression

Echo cancellation

AGC

Mixer of 3 audio sources (For conferencing)

Separate channel volume control
Call progress detection: SIT (Special Information Tone detection)

Dial tone, Ring back, busy, reorder, voice, connected, silence and fax.
 
Buy Way2call Hi-Phone Desktop Lite,TAPI Compliant USB Telephony Card Device, USB Voice Modem Now!

Wednesday, May 29, 2013

Tablet Mobile Telephony Hardware and Solution

Do you know that you can also connect TAPI compliant Way2call Hi-Phone desktop or Maestro, the telephony board device, telephony card interface device to your tablet?

Due to hardware limitation, you are unable to use PCI or PCI express telephony card in your tablet, but you are hi-tech and would like to create a pseudo mobile telephony solution through your tablet, what do you do?

It is very easy and cost effective, no need to buy another desktop or telephony server and you can travel with it!


  1. Make sure your tablet is Windows OS based, and it can install Way2call Drivers.
  2. Make sure your tablet has a USB port, no matter what size it is and the right USB cable to connect to Way2call Hi-Phone
  3. Telephone lines
  4. Install the drive to your tablet
  5. Telephone system to answer calls or use telephone headset ( based on which Way2call products you buy ).


Voila, you just create yourself a small scale of telephony system that you can use it for different TAPI applications, a pseudo mobile telephony solution that you can travel with.

To purchase Way2call Hi-Phone products, you can visit

Way2call Website
http://www.way2call.com/scripts/prodList.asp?idCategory=22

Or

VoiceCTI website
http://www.voicecti.com/telephony-products/22/tapi-usb-telephony-devices

What if I don't have telephone line but GSM cell phone since I live in the remote area or on a boat?
 
You will need a GSM Cell Phone to Telephone Adapter to create that telephone. For more information about this product, please visit http://www.voicecti.com/telephony-products/26/gsm-mobile-telephony-solution, the GSM mobile telephony solutions.


Wednesday, May 15, 2013

Get to Know Way2call Hi-Phone Desktop and Maestro, External USB Telephony Card Device

About Way2call External USB Telephony Card Device (Boards)


 Way2call Hi-Phone Desktop and Maestro are portable professional USB  telephony card devices ( telephony board device), equivalent to commonly and traditionally used PCI / PCIe telephony cards or telephony boards, but external and portable without the limitation of PCI slots / PCIe slots.

Most of time, people call them "telephony modem" or "voice modem" because of their look and their functions includes full-duplex voice features and can be used as a voice modem, however, they are not modems, they are professional grade telephony cards, working just like PCIe Telephony Cards, but external and designed in the portable shape for setting up business phone systems, call recording, IVR ( interactive voice response system, caller id detection, text to speech and voice call to text and more.

Way2call Hi-Phone Desktop and Maestro telephony device card, telephony boards reduce the cost of buying traditional PCI telephony cards or telephony boards, both are for professional telephony setup, working as a gateway for business phone system, call center system, customer service center system or call extension transfer system, utilizing telephony cards for PBX system or IVR system in your company or offices. Way2call Hi-Phone Desktop and Maestro will be your ideal choice since it also has the portability that you can carry it with wherever you go.

Way2call Hi-Phone Desktop and Maestro, TAPI compliant telephony board devices, are commonly used in different sizes of companies, education institutes, colleges, universities, law firms, medical units, law enforcement, call centers, professional service oriented firms or credit card processing centers.

Is the Hi-Phone a telephony card?

Yes. Way2call Hi-Phone and Maestro are professional grade External USB telephony card device, or so-called "Telephony Board Device", connecting to PC via USB. Users can use them to setup as the gateway for their business system. Currently it supports analog lines.

Can the Hi-Phone be used as a voice modem?

Yes. The Hi-Phone and Maestro, external USB telephony card device, external USB telephony board device,  can be used as a USB voice modem for business phone systems and computer telephony integration applications, voice telephony applications, with better voice quality, additional telephony features and full audio duplex, but it cant send or receive modem data, or be used as a fax. It can receive and send caller id data, and detect fax tones since it is a telephony gateway.

Is the Hi-Phone a modem?

No, Way2call Hi-Phone and Maestro are not 56K V.92 Data/Fax/Voice USB Modem. A MODEM is used for communications between 2 computers and may support voice, such as 56K V.92 Data/Fax/Voice USB Modem. Way2call Hi-Phone is a high quality external USB telephony card device for voice telephony technology used mainly for voice / call progress applications, and can be used as voice modem for full-duplex required applications.  It may replace a voice modem or TAPI modem in telephony voice applications.

For more FAQ, please visit Way2call FAQ


Hi-Phone Maestro, external Telephony Board Sample Setup Scenario



Hi-Phone Maestro setup illustration
  1. Make sure that an analog phone and analog line are used.
  2. (A) - (D) Line 1 - Line 4
  3. (E) Business Phone System
  4. (F) (Optional ) Connect with telephony headset
  5. (G) Connect with PC via USB
  6. (H) Power Adapter
*In some countries (e.g. U.K., Germany), and external adapter for the phone and line might be required. Please check whether your local telephony connection standards default to the U.S.

You can purchase Way2call Hi-Phone Maestro to setup your internal IVR system, PBX system, or setup company internal phone extension  by Visiting

What if I need more than 4 lines?

Way2call Hi-Phone external telephony card device are designed based on modular portability, therefore you can purchase several Hi-Phone Maestro to achieve the line quantities that you want to achieve. This resolve the limitation of PCI/PCIe slots on your PC motherboards.



 Way2call Hi-Phone External USB Telephony Card Device, external USB Telephony Board Device Features and Specification Comparison:

Select the right model for your business and personal telephony needs.

Comments
List Price
$249
$349
$299
$399
Call
Number of Lines
1
1
1
1
4
AC Adapter Required
no
optional
yes
optional
optional
PC Connectivity
USB 2.0 Full Speed
USB 1.1 Full Speed
RS232
USB 2.0 Full Speed
USB 2.0
High Speed
Integrated SLIC (Subscriber Line Interface Circuit)
-
Ring Local Telephone
-
Generate Caller ID to Local Telephone
-
Generate Visual Message Waiting to Local Telephone
-
Number of Headset Ports
1
2
1
2
2
Professional Headset Port
-
3.5mm PC Heaset Port
-
-
-
2.5mm Parallel Headset Port
-
-
-
Analog Headset volume
-
-
-
Digital Headset Volume
-
-
-
Enhanced audio quality
-
-
Direct Sound support
-
Echo
Supression
-
Cancellation
-
-
Separate volume control for Line/Phone/Headset
-
-
Dedicated wave out for Music on hold
-
-
-
Parellel Phone/Headset operation
-
-
-
Distinctive DTMF Source (Line/Phone)
-
-
Parallel Phone Off/On Hook Detection
-
-
-
Other Phone on same line
Parallel Phone DTMF Detection
-
-
-
Other Phone on same line
On-Hook Line Audio Recording (Wiretapping)
-
-
-
Custom stand alone operation
-
-
-
AC Adapter reqired
Wake up Host PC
-
-
-
-
LED indicators
3
6
6
6
8
Dimentions
L:4.3” (110 mm) x  W:3.5” (90 mm) x  D:1.4” (35 mm)
L:4.4” (114mm)  x W:5.39” (137mm) x D:1.4” (35mm)
L:4.4” (114mm)  x W:5.39” (137mm) x D:1.4” (35mm)
L:4.4” (114mm)  x W:5.39” (137mm) x D:1.4” (35mm)
TBD
Weight
4.6 oz
(130 gr)
6.7 oz
(190 grams)
6.7 oz
(190 grams)
6.7 oz
(190 grams)
TBD
Author: By VoiceCTI